Stuck Scanning VST3 Plugins on loading and can't submit support ticket

Cubase
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1

Hi,

After a Windows update, and an update to some Wave plugins Cubase 10.5 is getting stuck scanning VST3 on loading. I’ve waited a LONG time, there is no activity.

I’ve tried to submit a support ticket too but that’s just looping back to the home page:

My Steinberg → Request Support → Select support request/Product → Goes back to homepage (although shows Creativity First — Our Passion for Music Inspires | Steinberg in the address bar)

Any ideas what might be causing this?

Thanks,

Chris.

2

I have the same issue. I’m trying to re-activate after a new OS hard drive, but the ‘Support Ticket’ link just goes to the homepage.