Today I got my nice shiny new Zoom H4N audio recorder with the bundled Cubase LE.
I downloaded the massive file and installed.
Then I tried to activate. Activation required running of an eLicenser program, which was not installed. It does not exist. Its folder exists and several DLL files, but no application.
So I log into my account to try and get technical support. That is impossible. Why? Because the form asks for several required fields, such as operating system and processor. I selected all the appropriate fields, but if I try to submit the technical support request all I get is a bounce back saying I haven’t selected the operating system (which I have…!). So I select the operating system, check all the fields are OK and it says I haven’t selected a processor (which I have…!). This loop just goes on and on.
So I registered for this forum where I found a thread from Steinberg about activation issues with a link to an article. Except one thing - the link leads to a 404 error as the page does note exist.
I can’t activate my software and I can’t get support.
This is really poor. I am totally unimpressed.
Is there someone at Steinberg who is willing to put this all right for me?
Or shall I just uninstall the software and buy something from a competitor…?