The "registered product " line of the support form does not work. I have a UR824 that says “please wait while windows configures applications” for 4 months. Now some programs will not open.
This company has terrible support. Even the support form does not work! The tel number does not work.
Is this good for business? Focusrite is on gearslutz answering support questions. Avid answered the phone when I called. Steinberg doesn’t seem to have a support employee. This thing cost me $800 and it doesn’t work. Nobody can answer the problem on the forum.
So many products are sold word of mouth online these days. Is this attitude towards customers going to help sales?