OK, I’m a little confused here. Earlier this year I reported an issue with Cubase Pro 10.5 in this forum. Nobody could really help to verify, but I was advised to create a support ticket at My Steinberg, so I did. I included steps to reproduce, and a link to my forum post with screenshots.
The support ticket was not acknowledged in any way. After several weeks I added a message to the ticket, asking about the rather long processing time. That didn’t make any change.
Last week I went to look at the ticket and saw that it had disappeared from My Steinberg / My support. I thought it was a glitch because there were some reports about website problems. But now I just had a look again, and it’s not there.
Are the support tickets automatically closed after some time has passed? Or what is going on here?