Hi, I’ve recently been in contact with Steinberg’s support and have created a ticket. For the past few days I’ve been checking on the ticket if there would be any response. I noticed that the ticked at first had the status set to “Open” and then a few days later it was changed to “Awaiting your reply”. Yet I saw no reply below in the reply section, just my original message, and I haven’t gotten any notification update via e-mail. Is this a bug from Steinberg’s support side and I’m the one not seeing a reply, or did they just not reply yet? Any help would be appreciated.
Disclaimer: It’s been a long time since I opened a support ticket. However, Steinberg used to ask for confirmation that the issue has not been solved in the meantime… after not having responded for at least a month… Can you see something like that?
You could also ask for help here in the forum or contact telephone support.
Hi @Matejay , sorry for this.
We had to forward your request internally for a reply and the ticket system shows this as “awaiting your reply” no matter whether it is internal or the customer.
And that reply did not come because of the summer holiday season… and then the support agent also went on vacation. A chain of unfortunate events.
I noticed that you called the support and we will bump your request internally so that you receive a reply soon.