After updating to Cubase Pro 10.0.60 Cubase crashes during startup (macOS 10.14.6). I sent a support request 18 days ago and attached the Crash dump file, but I haven’t got any reply yet. Anyone who knows how long time it usually takes to get an answer from Steinberg support?
I am in the US. I put in a request ticket and had a response the next morning. They solved my problem, which I was coming to post up here in case anyone else ran into it. They were fast and accurate for me.
Steinberg / Yamaha support is the worst I ever dealt with.
Tried using online chat about 4 times before but they told me to call or email support and immediately ended a chat without letting me say thank you or good bye.
Email, I have 3 support inquiries which are months old and not a single reply for any of them.