I have upgraded to cubase 9 pro ,worked fine for a week , now i am locked out of cubase 9 for week and a half due to the e licenser , i have installed latest version6.10.5.3212 , replaced my old dongle with a new one as i was suggested to do transferred license and still the same problem , the e licenser read the usb dongle with my license for cubase 9 fine upon boot up , then when i load cubase i receive the message ‘e licenser runtime dll’.connection to protection device lost.
completely stuck in the middle of a big production job, with no access to english speaking phone support, i tried today between 10 and 12 and just a recorded message.I have left this message on here as today i am getting desperate.
oh yeah all the upgrades i have paid for in the past are now missing on the my products page on mysteinberg just shows sx2 :>
working on a desktop mac pro