Switching between Always on Top and normal freezes Cubase

Cubase
,
1

On some plugins, especially EWQL Play plugin (since version 6) I cannot change between Always on Top and normal mode.

The only way I have is to switch the plugin to the opposite On Top state is to switch it first to “Generic Editor”, then toggle the On Top state and switch back to “Plug-in Editor”.

But it’s not only EWQL Play plug-in. The problem occure with other (not all) plug-ins as well.

2

Hi,

Could you attach the *.dmp file, please?

Win: Documents/Steinberg/Crash Dumps

3

Hi Martin,

there is not crash dump. The UI simply freezes.

4

Hi,

I see.

Please try to use use Microsoft ProcDump utility to generate a DMP file.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\Users<username>\Downloads\Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 10:
    procdump64 -e -h -t Cubase10

Nuendo 10:
procdump64 -e -h -t Nuendo10

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

Share the DMP file via Dropbox or similar service, please.

5

Hi Bemi / Martin
I have the same problem with EW Play vst3 and Cub 12 - with an application freeze when toggling ‘always on top’ . That said play crashes doing other things…Did you ever find the cause of this specific issue?