Sync playheads

Hello. I have an issue. Is someone familiar with it? See the video. The playhead of the extension and cubase doesn’t sync. The playhead got stuck in the extension window.
and the same with wavelab as extension. I have it on 2 computers both. everything has been updated. I didn’t noticed it until recently. any help is apreciated. thanks

Hi,

What Cubase version and WaveLab version do you use? Are they up to date?

cubase 15/ spectralayers 12 en wavelab 13

all up to date to the latest version.

thx