# Syncrosoft POS Error Message

**URL:** <https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524>\
**Category:** Cubase\
**Tags:** cubase-older-version\
**Created:** [April 30, 2011, 10:10am UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524 "2011-04-30T10:10:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![davebow](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@davebow](https://forums.steinberg.net/u/davebow)\
**Post date:** [April 30, 2011, 10:10am UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/1 "2011-04-30T10:10:47Z")

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Hi,

Suddenly I’m getting this at startup:

"Syncrosoft POS ERROR Message

File synsoacc.bundle could not be located  
in the Application Support folder".

Weird thing is, it is there.

I’ve since found that when I go to open another song I get this:

“Syncrosoft POS Error Message  
File synsoacc.bundle does not have the expected interface”  
  
  
I’ve tried reinstalling.

What’s this all about?

Thanks.

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**Author:** ![Emrahexe](https://avatars.discourse-cdn.com/v4/letter/e/9d8465/32.png) [@Emrahexe](https://forums.steinberg.net/u/Emrahexe)\
**Post date:** [April 30, 2011, 1:05pm UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/2 "2011-04-30T13:05:24Z")

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Make sure your pc recognise you usbdongle first. And then visit syncrosoft website and install latest version. U probably solve it if its not an hardware issue.

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**Author:** ![davebow](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@davebow](https://forums.steinberg.net/u/davebow)\
**Post date:** [April 30, 2011, 10:23pm UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/3 "2011-04-30T22:23:42Z")

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Yes. I updated eLicencer and that solved the problem.

Thanks

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**Author:** ![Emrahexe](https://avatars.discourse-cdn.com/v4/letter/e/9d8465/32.png) [@Emrahexe](https://forums.steinberg.net/u/Emrahexe)\
**Post date:** [May 2, 2011, 10:35am UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/4 "2011-05-02T10:35:33Z")

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> [@davebow](#):
>
> Yes. I updated eLicencer and that solved the problem.
> 
> Thanks

Your welcome 😉

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**Author:** ![redrodeo](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@redrodeo](https://forums.steinberg.net/u/redrodeo)\
**Post date:** [September 3, 2012, 12:30am UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/5 "2012-09-03T00:30:16Z")

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I am having the same message. Dongle works fine old Dell PC but I get this message when I try using it on my mac i5. I did the licenser update. but how do i know if mac recognizes the dongle.

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**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\
**Post date:** [April 30, 2022, 11:19pm UTC](https://forums.steinberg.net/t/syncrosoft-pos-error-message/602524/6 "2022-04-30T23:19:15Z")

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