Recently bought a Tascam US-2x2HR, came with the Cubase / Cubasis bundle. Installed Cubase on my laptop, registered it online, no issues. The Tascam connects just fine. Not so much with my iPad, however. 7th gen, running up-to-date iOS. The Cubasis page suggests I can unlock the software by connecting a compatible device, my Tascam is on the list. I am using a Lightning to USB-C adapter cable to do so, with the external power supply, but the app doesn’t recognize the device and still prompts me to connect something via bluetooth or buy the software.
What am I missing? Do I need to enter the same code I used for Cubase somewhere first for Cubasis? Wouldn’t the Steinberg content manager application have that information already?