Technical support

Sorry to bother you on the forum, but I’m having problems at startup, serious errors being created and multiple dump files. How can I contact tech support.

Post the dumps here (zipped if necessary) and someone from the team will undoubtedly take a look as quickly A they can.

Oh, and if you happen to be running macOS Mojave then there are known problems. The workaround that commonly works is running the eLicenser Control Center, leave it running in the background, then open Dorico. If Dorico’s already crashed once in your current session, you may need to reboot first.

You can send directly to ‘u dot stoermer at steinberg dot de’.
Please also describe in detail what you are doing and what is happening (or not) and on what OS version you are.
We’ll get back to you as quick as possible.

For the record, the way to contact technical support is to go to your MySteinberg page and then click the “My Support” link at the top of the page that lists your registered products etc. You’ll then be presented with the appropriate contact details for your country.

Thanks for the help everyone