technician experiencing issues when trying to update software

Hi all,

My technician has been experiencing problems when trying to upgrade our Cubase Elements from 6 to 10.

this is his message and attached image error…

I have been onto Steinberg website and downloaded Cubase LE software but after it has installed it comes up with an error please see the attached, and when I log into My Steinberg and try and raise a ticket in technical support I get to Choose a Registered product and that is as far as it will let me go so I am now stuck can you help please?

Could anyone advise me?#
thanks Nat

Hi and welcome,

This is an installation error.

Make sure you:

  • Download the Full Installer.
  • Unpack the ZIP file and install from the unzipped folder.
  • Install from the setup.exe.
  • Install as administrator.
  • Install to the system © drive.