Wondering if it’s just me or it’s a general issue, but sadly I have to admit my experience with Steinberg customers service is pretty bad. In fact it’s very bad.
I’ve been having some issues with my purchase/upgrade and nobody seems to be willing to help me. First I contacted Steinberg directly by issuing a ticket and after two weeks(!!!) waiting last Monday I contacted Asknet, but they sent me back to Steinberg and as I could expect it’s been quiet since.
It’s driving me crazy because I can’t use my software and what’s worse the whole situation puts me off their products and makes me not wanting to use them anymore, but I’ve been using them for so long, it’s even more frustrating, To me it looks like a simple license operation that should take few minutes, so where this massive delay comes is beyond me.
Hello Steinberg people. anyone listening and willing to sort out my problem???