Text font not installing properly

A client sent me the Nelphim font to use for all titles in a multi-song project. I’ve installed and validated the font on my Mac (Sonoma) but it’s not working properly in all applications, including Dorico and MS Word (works fine in TextEdit). I’ve cleared my font cache, reinstalled the font, restarted the computer - no luck. Strangely, it worked in one Dorico file for the Title, but not the composer. In every other Dorico file, it does not work at all.

Anyone have any help to offer on this problem?

Paragraph styles?

I’ve changed the Paragraph styles. It shows the new font in the dialog, but the font that actually appears is AcademiChords. When I highlight text in a text box and choose Nelphim, it shows the correct font until I click out of the box. Then it goes to AcademiChords which I’ve never selected in Paragraph styles or anywhere. It seems it jumps to that font because it’s at the top of the list on the font dropdown.

Not sure what is happening. In Paragraph styles should be the list of styles, like Title and Composer on the left.

Click next to Font to turn it on and change font or click there and start typing its name, OK. Presumably this is what you did.
Did you try another random font to make sure it changes and is not a problem with the Nelphim font itself.

For the piece where you do have this font selected and working you should be able to compare between them for the various font settings.

If the font isn’t showing up in other applications, that points to a problem beyond Dorico itself.

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This is the only font giving me problems. I’m able to swap out any other font in Paragraph Styles. It’s definitely a font issue that affects Dorico and other apps.

For sure. It works in TextEdit and Pages, but not Word or Dorico. I was hoping someone might have insight into making a tricky font work.

When you say “it doesn’t work”, you mean that it just isn’t listed in the Font menu, or drop-down list?

Can you show a screenshot of the font selector window in TextEdit, showing the font selected, with the available styles?

I’m currently driving out of town so I can’t do the screengrab. But to answer your question: yes, the font is listed in the dropdown in Paragraph Styles and I’m able to select it. When I go back to check Paragraph Styles, it is still showing as the selected font. But in the document, it’s using AcademiChords. If I select the text box, highlight the text and use the dropdown there to switch it from AcademiChords to Nelphim, it shows the text in the right font. But when I click out of the box, it reverts back to AcademiChords. Strange.

What happens if you disable AcademiChords in FontBook, and restart Dorico?

There can sometimes be font conflicts, where two fonts have the same internal ID, and the OS gets confused which is which.