Obvious question is obvious.
We mark threads “issue”. Then we hear nothing.
Are the threads being read at all???
How would we know?
Should I mark this “issue” to see if anyone reacts?
I mean, I read it yesterday 
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You can’t… it’s not possible in the lounge.
I guess the only way to know for sure if an issue was read by a SB official is a direct reply. Other than that we are left with that Christmas Elves flavour: Maybe they secretly visited and took notes, maybe they didn’t.
But who knows, maybe there is indeed someone who does read all threads marked as “issue” and forwards them? Anyways, I don’t think so.
Communication is clearly something Steinberg should work on, especially when it comes to issues and bugs. It’s time well spent.
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Conversely, I would guess they are read by a Steinberg employee (or intern, ha!).
After that, though? A mental image arises of the almost infinitely huge warehouse in the last scene of Raiders of the Lost Ark ( where, IIRC?, the Ark of the Tabernacle was boxed up and placed, presumably to be lost forever). I don’t know why that comes to mind though, 
.
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Ya I dunno. This company is pretty quiet. Cubase has crashed nine times in a week, I have a payment issue and other things I’ve posted and heard nothing. I’ve even put in a support ticket.
Oh well. Guess I’ll just keep trolling their forum until THEY ANSWER ME 
Best is to contact @Felipe_Garcia about it:
I followed that link and saw he also wrote this:
Wow.
- “A lack of public response … is, in itself, a response” . How does that get interpreted in a good light by/ for consumers?
- “…there is no entitlement to a specific reply or acknowledgment in each case”. Those pesky consumers, with all their irksome desires and requests, and misplaced senses of entitlement, eh?
I think my previous comment on the Nuendo patch thread was taken out of context by other users, so let me clarify.
What I was referring to applies specifically to the forum environment, which is a community space where users primarily help each other. It’s not structured as a direct support channel, and therefore it’s not always possible to provide individual replies or status updates for every topic posted there.
That does not mean that users are being ignored, nor does it reflect how we treat customer requests in general. If you contact us through the official support channels, every case is handled individually and we do our best to provide direct assistance and feedback.
I understand how the wording might have come across, but the intention was simply to set expectations for how this particular space works—not to dismiss user concerns.
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Sorry, I’m just confused. Do you want to actually discuss this or do you prefer not to? Because when you write replies, especially if you quote or tag individual users it looks like you want to have a conversation about it.
The point is that there are plenty of people turning to the forum after they contacted support and did not get a reply for several weeks.
It really hurts to then read we should all turn to the official support. Imagine we’d all do that. The rate of handled cases would drop even more and dissatisfaction would grow.
Maybe you meant well but I really feel like your wording was really working against your customers.
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The answer to that question is “I guess not”.
Seems like the answer to this one is “I guess not” as well. Functionally, I could just write my issues on a piece of toilet paper and do youknowwhat with it.
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