The money has been debited, but I haven’t received the software

Dorico
1

どうにかしてください、お金は引き落とされてるのにソフトが届かないです

2

Translated:

Welcome to the forum, @nobuaki_murai. Please post in English if you can: it’s fine to use machine translation if you need to.

In the first instance, please contact FastSpring support for order enquiries:

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これがとどいてますが、どうしたらいいかわかりません

5

FINALEからDORICOにupdateするため、認証を受けて20900円支払いました

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If you bought the Finale cross-grade from MakeMusic, then you should receive an email with the Download Access Code.

You need to enter this code in the Steinberg Download Manager app, which you get from the Steinberg website.

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Customers in Japan normally buy the Dorico crossgrade from the Steinberg online shop, not from MakeMusic. You need to contact FastSpring support if you have been charged but haven’t received your Download Access Code by email.

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@nobuaki_murai, I have found the order that was processed back in March but the download access code provided hasn’t been used yet. Perhaps the order confirmation never reached you? I redeemed the Download Access Code on your behalf, and the Dorico Pro 6 license is available in your account now.

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I never received an email but the access code was easily obtained from My Products on the MakeMusic / Finale-Garritan website.

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Thanks to your help, everything was resolved successfully. Thank you very much.

2026年4月16日(木) 20:48 Ed Doll <notifications@steinberg.discoursemail.com>: