Ticket not answered

Hi guys,

so as no one is responding my support ticket in the login area I got to ask you here publicly why?

You don’t offer any email address or phone number to ask back. No one responds since 2 weeks (!)
So please explain.

Ticket ID #292039
Title: Insert Slots broken

See attachment,

Hi and welcome,

This is user forum, not official Steinberg support.

Could you attach the screenshot of the broken Insert slots, please?