To open Cubase 13

Dear all,
Since upgrading my Cubase Pro from 10.5 to 13, I am facing a problem. After booting my computer and when I open Cubase, it opens but get stuck where I cannot do anything after that. Then I have to use task manager to end program and reopen the program. Then the screen says this (screenshots uploaded). I do I correct this problem?

Hi,

Do you have the latest Cubase 13.0.30 update installed, please?

Does Cubase create a *.dmp file(s) (located in/Documents/Steinberg/Crash Dumps/ folder), please? Could you share it/them?

Yes sir. Uploading a dump file for your observation.
Cubase 13.0.21 64bit 2024.2.23 7.58.52.011-freezedump.dmp (1.1 MB)
Cubase 13.0.21 64bit2024.2.23 7.14.55.567.dmp (939.2 KB)

The second dump file you attached show the crash was caused by the band-in-a-box plugin. Make sure you have the latest version of the plugin and if you already do, I would contact PGMusic about that.

The cause of the crash that generated the first dump file you attached is not as clear to me, so I’ll let someone more experienced answer that one.

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