Dear people at Celemony / Tonalic,
please accept my heartfelt apology after my extremely frustrated posting above, written eight days ago.
I’d reinstalledTonalic, had the Steinberg freebie license redeemed within my account on your website, then I’d set exceptions in Windows Defender, etc.
Nothing worked. About 202 MB of assets resided in
C:\ProgramData\Celemony\...
but somehow none of them became visible in Tonalic’s user interface. Due to an incomplete cloud data download. Only the Groove Master MIDI file import did actually work, those few Kilobytes existed and these files could be used.
After some attempts to go through every thinkable and unthinkable sources of error, I finally found the solution to my problem with Tonalic initially loading (standalone, VST3), but always keeping a dark and empty interface. While discussing a few points with Gemini AI, I decided to log off my old and still running Tonalic session, then closed Tonalic, restarted it, and logged on again: and there it was:
- 2 licenses, and I just needed to decide which one I wanted to use.
What I’d done before:
in February, the first (free) Tonalic essentials license plus the early program version did actually work, I did like the concept, but had no time to explore and then changed to a newer laptop. In between, I’d deinstalled Tonalic. And forgot about it.
When Steinberg offered the essential version as a freebie most recently (thanks!, by the way), I re-installed Tonalic.
After the new install and with the still open (or “never previously closed”) old user session, it seems as if Tonalic’s cloud server was unable to decide on which one of both equal user licenses it should run Tonalic’s next local instance. So the handshake download of all the necessary assets that should’ve been visible in Tonalic’s user interface must’ve been halted - but without any further notice (Question: could some ‘license mismatch’ or ‘session-too-old’ notifier perhaps be implemented?).
On Windows 11, auto-downloadable assets should be here:
C:\ProgramData\Celemony\Grooves
C:\ProgramData\Celemony\Tonalic Data\Version_1\(user_email)
(together ca. 220 MB after download completed)
Short version:
- Tonalic essential’s first local install in February
- activated, short test ok, deinstalled
- reinstalled after redeeming 2nd (equal) “essential” license months later
- NO fresh log-on
- incomplete assets download
- dark and empty user interface
- logged off, restarted, logged on again
- was given the choice between 2 (equal) licenses, chose one
- asset download started and completed
- Tonalic working as expected
Many thanks for the opportunity to let us try out and use Tonalic essential for free
@ Celemony and Steinberg!
Best,
Markus