TOOLS for UR-C can't download ... the component selection screen doesn't work!

When clicking on the boxes for component selection during attempts to download TOOLS, none of the check boxes work. Since TOOLS is REQUIRED to use the AI … ! Could it be that, since the Basic FX Suite has been activated already, TOOLS has already been applied. I’m really frustrated and confused by this step and I really don’t want to have to return this really sleek Steinberg device back for a refund. Any suggestions?

I’m not sure which boxes you are talking about… can you provide a screenshot?
Or do you talk about the following page?