top menu blank Ai10

hi guys, new to the forum and Cubase although I have been using it with a friend of mine occasionally. I have reactivated my Cubase ai 10 onto a new laptop with great difficulties but with the help of support it is now on there.
the trouble I now have is when I go to set up my UR22mk11 on the Cubase software, the top menu is there but when clicked on, it is just a blank drop down?? I have tried to click on the blank screen and sometimes get something appear so it looks like they are there but not showing.
any ideas how I can get this sorted?



Hi and welcome,

Are you on Windows 7?

Do you have the latest Cubase update and latest UR22mkII driver and tools update installed, please?