Transferring license from one computer to another

Cubase
1

Hi all, first post so be kind. I have spent a bit of time looking at the license transfer posts but they al seem to refer to a physical ‘dongle’. I bought Cubase 7 elements and have the activation key on my machine at work, however I came home to run it on my laptop and rightly it suggests that the code has been activated. I logged into my profile to find a way to remove the permission from my work computer to my laptop but I can’t see how to do it. (a bit like itunes where you can deactivate computers)

Is this possible? Or do I have to drive to my office to delete the software off my work mac?

Simon

2

Here is a link that may help. I recommend either putting the license on a USB dongle or requesting a “reactivation” on the new computer. This FAQ should cover both options.
HTH
J.L.

3

Thanks, Ive tried reactivation but it asks for a new soft e-licencer number. Which according to the FAQ is found in the drop down in the control centre. However when I try to add the license number to the control centre it says it has already been authorised so wont let me add it.

4

You need to install eLCC on the NEW computer and enter THAT eLicenser number, not the OLD one.
HTH
J.L.

5

Thanks, I worked it out, its not very simple I have to say!

S

6

what exactly did u do?? cuz i have the same problem

7

I have the same issue. I wanted to transfer Cubase LE 10 from old PC to new one. I downloaded the eLicenser control tool to the new PC however i don’t see the new eLicenser number which is required to start the ‘reactivation’ process. I then read through the instructions and downloaded elicense tool helper application for missing elicense number, but it fails to run on my new Windows 10 Pro PC. I don’t understand why this process has to be so complicated. Anybody knows how I can move the Cubase software from one PC to another?

8

Install the latest eLCC software on your new computer. Install your CB LE10 software on your new computer. Follow the instructions for “Reactivation”.

Regards. :sunglasses:

10

Hi,

I recently bought a mac and I have a soft license for cubase 11 on my windows machine.
I’ve tried everything but couldn’t transfer the license. I already opened 2 support tickets on your website but got no answer. Have to say-Steinberg’s support is the worst I’ve ever seen!

I am trying to follow the instructions from the website however, when I download the elicenser software on my Mac-i have no soft license which the website is requesting in order to reactivate it.

I really have no clue how to transfer my license. Would appreciate any assistance guys

11

Please run the eLC Installation Helper tool:

Then run the eLicenser Control Center and click the Maintenance button to the top right.