I upgraded Cubasis LE to the full version and purchased the following plugins:
Waves
Halion sonic
Classic machines
Fx pack 1
Fx pack 2
Microluge arp
Tune Real Time
Later I purchased Cubasis 3 from the app store. However I noticed that the plugins I bought in LE 3 are not available in Cubasis 3
I would like to know if there is any way to transfer or activate these purchases in Cubasis 3 or is it possible to refund me for Cubasis 3 so i can stick on LE and use my purchased plugins.
Please note that the Full Feature Set In-App Purchase of Cubasis LE 3 includes the same features of Cubasis 3. In addition, whenever Cubasis 3 is updated, the Cubasis LE 3 FFS IAP is updated too.
I suggest to get in touch with Apple, let them know that you’ve purchased Cubasis 3 by accident and ask for a refund.
Please take a look at the Apple article below, to learn more about refunding app purchases:
Hello, thanks for yout feedback. Apple rejected my refund request twice but i don’t think they understand the problem. By the way i tried to make a phone call many times and cannot reach anyone. What can i do now ?
Regards.
Hello, I just contacted Apple by phone and told my situation. They said that Apple is only the agent firm between the customer and app provider (Steinberg). So they said that they cannot do anything, i have to solve my issue with Steinberg. What to do next ?
egards. Thank you.
Unfortunately only Apple is able to refund App Store app purchases, as shown in their respective support article linked in my previous message.
Please give it another try to contact the Apple Support via phone and explain to them that you’ve purchased the full version of Cubasis by accident, although you’ve already purchased the Full Feature Set In-App purchase within Cubasis LE (which is similar to the full app version).