As you (Ed_Doll) described, I was able to download the Dorico direct;y, but activating it requires getting some code which, apparently, I can onlu get by successfully running the download assistant.
Steinberg has sent me messages, welcoming me to the “Dorico Family” and asking how I like it, but they have not yet answered my several messages asking how to get this friggin’ thing to work…
Sorry you’re still having problems getting up and running, @kb11. Can you check that you have Steinberg Activation Manager (SAM) installed? You can download it here:
Once you have this installed, run it and it should prompt you to sign in, which will bounce you back to your web browser. When you return to SAM, it should then show you your licenses, including your Dorico license, and you can click Activate. Once your license is activated, Dorico will run.
dspreadbury:
Thanks, I’ll try that (later, when I have more brain cells functioning…)
KB
dspreadbury:
OK, I tried it.
This initially looked promising, but - no go.
I downloaded “SAM”. It ran successfully, opening a window in which I confirmed that I wanted Dorico Pro 5 to be activated. Nothing ‘bounced’ me anywhere however - not to a browser or elsewhere. The horizontal bar in the window showed that Dorico Pro 5 is activated - that it has been so for several days in fact.
Following your suggesgtion I tried executing Dorico. It opened, but then showed me a window that says:
"An essential component used by Dorico for playback has not been found.
“This component is installed by the Dorico application installer. Please quit Dorico, run the Steinberg Download Assistant, and reinstall the Dorico application installer.”
Steinberg Download Assistant still will not run, however - goes instantly to the “not responding” status.
I have sent messages requesting tech help from both Yamaha and Steinberg. These have apparently been ignored.
It’s particularly frustrating that they offer a “chat” option, BUT!, when I select this, I have to go thru a longish process to identify myself and describe the problem I’m having - and only after doing all that I get a text back that says nobody is available - that they’re in a meeting right now, or it’s after hours, and that I should contact them another time. The info I’ve entered and text I’ve written do not get saved or forwarded for them to respond to later.
Pretty frustrating and disappointing!
This forum is by far the best place to get support directly from the Dorico team.
Don’t worry: I’m sure this will get sorted.
Since @kb11 is using an Apple Silicon Mac my eye was struck by seeing “Intel” in his Activity Monitor pic. Could this be in any way important/related to the issue?
No, the SDA is still Intel code.
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@kb11, I’m sorry that it’s taken me so long to get back to this thread. The pace of new posts on the forum has been prodigious since the Finale news a couple of weeks ago.
Can you please do Help > Create Diagnostic Report in Dorico and attach the resulting zip file here, so I can see what specific component it’s complaining about?
Not true! I am having the same problem as dspreadbury and I have activated Dorico 5 through the Steinberg Activation Manager and it did NOTHING!!! I have written to Steinberg support and they won’t respond. I have owned this for 1 week now and haven’t used it once! I don’t know what is holding up the Download Assistant but something causes it to be unresponsive. I really just want a refund and to forget about this whole nightmare. I’m done!!!
to Keith Yuan,
I had the same problem, and brought it up here a couple weeks ago.
The remedies suggested here did not work, but I now think that’s because certain steps were not explicitly explained.
I received a reply to my appeals to the Steinberg customer support and that took care of.
I’ll will go looking for the message I received which explained everything.
continuing from my preceding message:
Here’s what I got from Yamahacustomer support. it worked - I now have Dorico Pro up and running after two weeks of repeated frustrating ‘nothing-happening’:
"… thank you for contacting Steinberg Support. My name is Josh and I’ll be assisting you with your Dorico Pro 5 setup inquiry. I’m so sorry to hear that Download Assistant has been giving you so much trouble. It is a known issue and a fix for it is coming very soon. In the meantime, it does appear that you have successfully activated your Dorico license on your computer. An alternative to downloading and installing the items for the Dorico installation directly from our website’s Download page for it below. Please let me know if this helps or if there is anything else I can assist you with. Thank you!
Dorico Pro 5 direct download page. Please install items for your Mac. "
XXXXXXXXXXX
“Best Regards,
The Yamaha Customer Support Team”
OH GREAT - this service (the one we’re using here, right now) will NOT let me include a website address in the message.
(The “XXX…” above represents where I tried to include that.
Give me a way to communicate that to you and I’ll do so. I can forward email message or…
OK - here’s a screenshot of the portion of the message that contains the link. Let’s see if they allow me to send this!
The critical difference between this and all the prior advice I got was the written instruction at this site. Most of the stuff downloaded here was the same as before, but there was some further explanation or intermediary piece of installation software that had not been explained or included before.
That would be great if you could and it would be greatly appreciated! I am getting nowhere with customer support.
Hi @Keith_Yaun , here again the link
@kb11 , did you overcome the missing components alert in the meantime, or do you still have some trouble? We can help you here in the forum.
Responding to Ulf in re. “missing components”:
I’m not sure what you’re asking, but:
When I launch Dorico I get a pop-up announcement of something not loaded or not found. This seems to have to do with playback, which does not interest me, so I just ‘click’ on “OK” or “go ahead” (or whatever it says there) and proceed with doing what I want to do, which is to notate music. (I don’t want or need the computer to tell me what my music sounds like - I just want to get it notated neatly and accurately.)
Altho’ I haven’t tried loading any of the extra features (playback, instruments, etc.) I don’t see anything suggesting that it would be problematic to do so - I simply haven’t done it because I don’t need it.
I’m still just getting to know Dorico and, frankly, it’s not very encouraging. I’m still in my 60-day trial period and I’ll be exploring some other alternatives.
I didn’t LOVE Finale, but I could always do everything I wanted to do with it, even if it was a bit clunky (well, sometimes VERY clunky). I’ve already determined that Dorico will not do some of those things, and/or it is even clunkier in some areas.
I’m sure we’d all like to hear about those.
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Ulf, that did the trick!!! It finally worked! Thank you so much for the info. I could not get the Download assistant to work for some reason. All is good now thanks to your help!
Could you be specific as to what Dorico won’t do that Finale did and the areas in which Dorico is even clunkier than Finale? Chances are, you’re just not yet familiar enough with how Dorico works to determine this and this forum is a great place to ask.
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