Trouble downloading AI 7

hey everyone, I bought my UR22 back in December of 2013, activated cubase, everything was fine. my computer crashed a few months later and I took it to get repaired. By doing so it erased everything. I downloaded all my other programs again and everything worked fine but I forgot to download Cubase again. Now that I’m trying it won’t let me. I click download, the folder shows up but does nothing. I left my computer on over night and woke up to nothing. The download did not progress even a little. Can anyone help ? Any help is appreciated
I tried contacting Steinberg but I would like an answer before 24-48 hours lol