Trouble resetting Dorico

Dorico
1

My Dorico has developed a series of bugs I cannot fix, including showing random instruments in different languages or showing the tempo in a different font. I’ve tried multiple times to uninstall Dorico and reinstall it. I’ve also tried doing so after deleting the entire application data and library, and yet…

Every time I reinstall it it’s right where I left it, with the same settings and the same bugs.

2

Windows or Mac? Versions? Dorico version? There are user application data folders your need to delete. And how are you uninstalling and installing it? Always good to supply enough technical info to allow people to help.

3

Mac. Dorico 5. Latest version. I am deleting the entire application folder found in Application Support. I am uninstalling and reinstalling it through the download manager. Yet, how I said in the initial post, it is all for naught because it keeps coming back intact.

4

A few screenshots might help anyone here trying to work out what has happened.
Also, is it seen in a Dorico file after you have opened it or if you create a new piece, is it in Setup mode etc. or if you create a New … does it show when you start inputting various things?

5

Have you referred to this page?

6

If you remain stuck the usual advice applies. Launch Dorico and create a diagnostic file (plenty of instructions on that in the forum) and post it here. I don’t work for Steinberg but there are helpful staff who do who read the forum.

You did not give Mac version. Sure Dorico it’s compatible?

Tempo font - sure you have the font correctly installed? Worth checking. Or are you saying it is a random font? What default language is your OS? Do you reboot after uninstalling to prevent any caching effects? How are you testing? An existing project file or a new one? Entirely possible the file is corrupt. Although it does not happen often I have had this happen on some complex score that I have made. This particular issue can be maddening.

7

DeepSeek can be unreliable, but it can also be reliable (!). Here’s what it says. All seems about right to me.

How to completely uninstall Dorico 5 from Mac?

To completely uninstall Dorico 5 from your Mac, you’ll need to remove both the application and any associated files. Here’s a step-by-step guide:

1. Quit Dorico 5

  • Ensure that Dorico 5 is not running. If it is, quit the application by selecting Dorico 5 > Quit Dorico 5 from the menu bar or by pressing Command + Q.

2. Move Dorico 5 to the Trash

  • Open the Applications folder.
  • Locate the Dorico 5 application.
  • Drag the Dorico 5 application to the Trash, or right-click and select Move to Trash.

3. Remove Associated Files

Dorico 5 stores preferences, support files, and other data in various locations on your Mac. You’ll need to manually delete these files:

  • User Library:

    1. Open the Finder.
    2. In the menu bar, click Go and then select Go to Folder....
    3. Type ~/Library/ and press Go.
    4. Look for and delete the following folders (if they exist):
      • ~/Library/Application Support/Steinberg/Dorico 5
      • ~/Library/Caches/Steinberg/Dorico 5
      • ~/Library/Preferences/com.steinberg.Dorico 5.plist
      • ~/Library/Logs/Steinberg/Dorico 5
      • ~/Library/Saved Application State/com.steinberg.Dorico 5.savedState

  • System Library (if applicable):
    Some files may also be stored in the system library. Be cautious when deleting files here:

    1. Open the Finder.
    2. In the menu bar, click Go and then select Go to Folder....
    3. Type /Library/ and press Go.
    4. Look for and delete the following folders (if they exist):
      • /Library/Application Support/Steinberg/Dorico 5
      • /Library/Preferences/com.steinberg.Dorico 5.plist

  • Licensing Files:
    If you want to remove licensing information, you may also need to delete the following:

    • ~/Library/Application Support/Steinberg/Licensing
    • ~/Library/Preferences/com.steinberg.licensing.plist

4. Empty the Trash

  • Right-click on the Trash icon in the Dock and select Empty Trash to permanently delete all the files.

5. Restart Your Mac

  • Restart your Mac to ensure all changes take effect.

6. Optional: Use a Third-Party Uninstaller

  • If you prefer a more automated process, you can use a third-party uninstaller like AppCleaner or CleanMyMac to remove Dorico 5 and its associated files.

By following these steps, you should be able to completely uninstall Dorico 5 from your Mac.

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8

How did you go?

9

At worst, you should only need to delete the /Application Support/Steinberg/Dorico 5/ folder in the USER Library (not at the root level), because that’s where all settings, configurations and changes are made. The “installed” components are usually read-only, and thus not changed by anything you do.

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10

That is a very good point @benwiggy .

11

Even though, as @benwiggy rightly says, much of the app is read-only, sometimes we really do want to completely remove an app, say when we sell a mac (or maybe it just makes us feel better!). This is a utility I used to use in ancient times when I had a Mac. I believe it is still current and supported.

There’s this one too (maybe your Mac needs some freshening up!):

12

I generally avoid “cleaning” or apps, as they sometimes miss things that ought to be deleted, and occasionally delete things that ought NOT to be deleted – just like a human.

“Maintenance” apps are largely unnecessary, too. You don’t need to change the oil every 5000 miles.

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13

@benwiggy already said it all and the same has already been said many times here on the forum before. Normally it makes no difference deleting and reinstalling all the binaries, unless you are told by us.

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14

I retract my recommendations for Mac cleaning apps. It was a long time agao I ever used a Mac and they worked for me then, but perhaps time has moved on.
Also, I think we have lost sight of the OP? No response to any suggestions here.

15

Thank you so much! After deleting all these files I finally managed to reset it properly.

The trouble (I think) was that some of the files I needed to delete were hidden, so after I managed to unhide them and deleted them, I managed to do a clean reset.

Thanks again :slight_smile:

P.S. sorry for the delay in my replies, I had a sick couple of days.

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