Troubleshooting when MIDI keyboard does not work properly

Dorico
1

Dear users and developers,

I would like to explain what I have just experienced.
Yesterday, I disconnected “KORG nanoKEY2 keyboard” while running Dorico 3.5 on my MBP2018.
Today I reconnected it to the machine. Dorico recognised it but does not receive any MIDI data from the nanoKEY2, even after rebooting.

I launched Logic Pro, then pressed “reset MIDI Driver” in Preferences in Logic.
Now Dorico 3.5 does receive MIDI data from the device.

I would like to know what could I do if someone does not have Logic Pro.

2

It’s nice and friendly if Logic Pro has that reset functionality, but a program can not cater for everything. The operating system or driver manufacturer should provide it. The driver crashed or did things wrong, not Dorico.

3

Hi, the same problem occurs frequently.
This occurs only while using Dorico 3.5.
It never happened before with Dorico 3.0, 3.1.10 and 2.x.