Trying to buy this and can't do competitive upgrade

Been trying to cross grade for a month, getting the run around from ask-net. wth steinberg? Fire these guys or get someone that can actually take my money…this makes me just wanna go over to RIPX. BTW they have approved the upgrade…just keeps asking me to submit verification, which I’ve done.

Can you send me a private message with your name, email address, and proof of purchase of an eligible crossgrade product?