Trying to upgrade to 3.5

Dorico
1

Hello,

I’m trying to upgrade from Dorico 3.0 Pro to 3.5. I’ve signed in to my account and tried purchasing it twice. Both times, after entering in my credit card information, I get a screen asking me to sign it (even though I already did that). After I click on it, a 404 error pops up. I don’t think I was charged and I haven’t received an email. Help?

Tim

2

I’m really sorry to hear you’re having problems with the purchase, Tim. Please contact the Nexway/AskNet support team for help with the online shop. You can raise a ticket with them here.

If you’re desperate to get started with Dorico 3.5 right away and you’ve already used your 30-day trial period, let me know and I can send you another time-limited license that will give you another period of use while you’re getting the purchase sorted out.

3

Was this issue resolved? If so, how? I’m presently having the same problem trying to buy a Groove Agent expansion.

4

Sorry to hear that, rtorstrick. Unfortunately we’re unable to provide detailed help with the online shop here: please raise a ticket with the team at AskNet here.