I have Cubase 10.5, and have purchased an upgrade license for 13. I have spent hours trying to upgrade the license but nothing is working. I have contacted support but of course they haven’t replied, so any help would be really, really appreciated.
-Cubase 13 installed
-10.5 appears in licenser control
-eLicenser plugged in, have tried multiple ports / reinstalling latest version of eLicenser control…
-Have updated download assistant / reinstalled it
-Have performed maintenance in elicenser centre
I have the same problem, but from Cubase 11 to 13 pro, Steinberg just became a non-professional company. after 20 years I am honestly disappointed and will have to switch to another daw where I will have support.
Ditto…Cubase 10 to 13 upgrade. Experienced exactly the same problem(s). Have contacted Support 3 times but no support whatsoever. Appalling. I’ve been using this stuff since 2006 and would have expected better.
KHS…thank you so much for pointing out the obvious! My Cubase 13 is now successfully up and running. If it hadn’t been for your keen eye I would still be waiting. Thanks!!