Unable to activate the license for cubase 12

I have received the new activation code along with the ID14 audio interface I have bought. When I open the app I get a error message stating the activation code is already been used and the vendor should provide a valid new activation code. Can someone help.

hi.

you need to contact Audient ,

Explain the situation and give them the serial number of your ID14 - They should issue you another code.