Unable to install Cubase 8 pro upgrade - Install failure

Help

I have been trying to install the version 8.0.10 Cubase 8 Pro upgrade, from version 8.0.5. The installer begins then fails with the following error messages, screen shots attached.

I did not have any upgrade issues when going from the original Cubase 8 Pro to version 8.0.5. I checked for any possible Drive or Folder permissions issues and found none. I sent a support request to Steinberg but so far no response. Any help or insight would be greatly appreciated.

Thx in advance
Cubase 8 update error screen 2.jpg
Cubase 8 update error screen 2.jpg
Cubase 8 update error screen 1.jpg

Please, see http://www.steinberg.net/forums/viewtopic.php?f=226&t=76869 and http://www.steinberg.net/forums/viewtopic.php?f=196&t=58117#p352179

Fabio

Thank you for your reply. I will try the fix when I get home tonight and then post the results.

Yacoltsound

Success

I navigated to the original Steinberg install folder on the C:\ drive and manually ran the “Cubase8_64bit.msi” installer. It responded with 3 choices:

  1. Install Cubase 8
  2. Repair Cubase 8
  3. Uninstall Cubase 8

I selected Repair. After the installer finished repairing whatever was broken, I re-ran the 8.0.10 update. It ran flawlessly with no errors. I then started Cubase 8 and during the startup, the loading window indicated the program was now at version 8.0.10.

Happiness has returned. http://www.steinberg.net/forums/posting.php?mode=reply&f=233&t=77213#

Thank you for pointing me in the correct direction.

yacoltsound

Hello,

thank you for posting back, glad you’re sorted.

Best,