Unable to install cubase Ai, (stuck in the elicenser phase).

I have recently received my brand-new Steinberg ur 22 soundcard, with it came CubaseAI download code.
Though I am able to download the AI version using the code i’ve received, after installation, and within the eLicenser Control Center- I do not get any icons on the left elicenser column (not even the soft version of the elicenser).
Thus i cannot insert the authorisation code i have received from my steinberg.
Any help will be appreciated.

Hi and welcome,

Please, follow this article.

Hi thanks, i did all of the above but elc still doesn’t find a soft licenser.
What ca n i do?


Is it the same case as here?