# Unable to load piano models in The Grand 3 **URL:** \ **Category:** The Grand\ **Created:** [March 10, 2022, 6:29pm UTC](https://forums.steinberg.net/t/unable-to-load-piano-models-in-the-grand-3/773152 "2022-03-10T18:29:29Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![DictionaryOfExcuses](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@DictionaryOfExcuses](https://forums.steinberg.net/u/DictionaryOfExcuses)\ **Post date:** [March 10, 2022, 6:29pm UTC](https://forums.steinberg.net/t/unable-to-load-piano-models-in-the-grand-3/773152/1 "2022-03-10T18:29:29Z")
Hello. The Grand 3 has been working for me until recently, when I discovered that none of the piano models will load. When I try to load a piano model, I see small diskette graphics in the model selection pop-up menu. I opened Steinberg Library Manager and found a triangular, red warning icon in the upper right hand corner. Clicking on the warning icon opened a pop-up with a list of missing library files. They appeared to be associated with The Grand 3. The files listed in the pop-up are the same as those in the folder “Content The Grand 3” on the drive with all my VST instruments, projects, etc.: ![Screen Shot 2022-03-10 at 9.51.54 AM](https://europe1.discourse-cdn.com/steinberg/original/3X/0/6/061bd6dcef64b45e75dc21c910a75477a5c32370.jpeg) The files don’t appear to be missing, the drive is less than 25% full, and all my other VST instruments (e.g., halion, groove agent) are functioning normally. I don’t know what changed that caused The Grand 3 to stop working. Useful pointers to resolve this problem would be greatly appreciated. Thanks for reading. ---
**Author:** ![adam42](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@adam42](https://forums.steinberg.net/u/adam42)\ **Post date:** [April 6, 2022, 2:04am UTC](https://forums.steinberg.net/t/unable-to-load-piano-models-in-the-grand-3/773152/2 "2022-04-06T02:04:38Z")
Following. I have a similar problem. I had to reinstall all my software recently, and after installing The Grand 3 (as I was downloading and installing my other Steinberg products) the app opened fine, but nothing happened when I clicked on a model. I was able to “launch” a piano using the menu system, but then I got a popup saying that piano wasn’t installed (they all say that). When I checked Steinberg Library Manager, there was no tab at all for The Grand content. When I click “open” on the downloaded content, it opens the SLM but still doesn’t show up. I don’t do anything unusual in terms of change the default install paths or anything like that. Any ideas? On an iMac i9 with 64GB ram running Big Sur 11.6.5. ---
**Author:** ![DictionaryOfExcuses](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@DictionaryOfExcuses](https://forums.steinberg.net/u/DictionaryOfExcuses)\ **Post date:** [April 7, 2022, 2:26am UTC](https://forums.steinberg.net/t/unable-to-load-piano-models-in-the-grand-3/773152/3 "2022-04-07T02:26:36Z")
Hi Adam. Steinberg support helped me resolve the issue a couple weeks ago. I wish I could remember more specifics, but basically my sound library associated with The Grand 3 needed to be re-registered. It’s still not clear to me why I had a problem in the first place. I purchased and installed the VST and began using it with no issues. Then, seemingly out of the blue, I could not load piano models. I asked the support rep if he knew how the issue surfaced and didn’t really get a straight answer. Long story short, I can use the VST again. I’m happy. I encourage you to use Steinberg chat support if you still haven’t resolved your issue with The Grand 3. ---
**Author:** ![Undigo](https://avatars.discourse-cdn.com/v4/letter/u/97f17d/32.png) [@Undigo](https://forums.steinberg.net/u/Undigo)\ **Post date:** [February 7, 2025, 9:40am UTC](https://forums.steinberg.net/t/unable-to-load-piano-models-in-the-grand-3/773152/4 "2025-02-07T09:40:29Z")
FOR WINDOWS USER : I have same problem after twice installation of The Grand 3 then The Content Grand 3. And I registered each Models on Steinberg Library Manager (SLM) is valided for all Models. When I open the application The Grand not the VST3, I cannot use Models and I see disk icon on each Model… So to fix the link between application and SLM, from Steinberg Dowload Assistant I open path where installation file is and UNCOMPRESS (with 7-zip for example) the file The\_Grand\_3\_Application\_3.3\_Installer\_win.exe after uncompression file, I see a repertory The Grand 3.3.0 where is Setup.exe I open Setup.exe and reinstall The Grand 3 (the setup uninstall and install the same application but repair link from SLM vstsound TG) After reopen The Grand 3, I can now open ALL MODELS!!! Fix the issue. Best for all,