I restarted a Windows 10 computer at my parent’s house today, which was not active since August, and the Download Assistant updated itself.
When it finished, it started a window with a single “login” button, which opened the browser and made me login on the website. After that, the browser calls back the application, which does nothing except show the same button again.
I tried uninstalling and reinstalling the application, nothing changed. Suggestions?
Welcome to the forum, sivieri85. Steinberg Download Assistant has just been updated to be linked to your MySteinberg account. If you sign in with your MySteinberg account, you should then find that it shows the expected options for downloading and installing products.
I have the same problem, and I’m supplying the same correct credentials that work to sign into the browser, only after I let it launch the downloader’s link, the download application pops up with the same useless “Sign In” button. This isn’t helpful. I’ve uninstalled the reinstalled the download assistant multiple times, tried multiple browsers, cleared the caches on all of them, etc. Nothing I do lets me log in with my known good credentials. Help?!
You’re welcome. For what it’s worth, I’m a software developer familiar with using the same OAuth protocol they’re clearly using for authentication, and I’ll be happy to help with debugging if they wish. Hit me up with a private message if you want my email or phone. I want to get this issue sorted.
unfortunately SDA doesn´t write a logs folder here. I´ve tried C:\Users\your-username\AppData\Roaming\steinberg-download-assistant for the application properties location and C:\Users\your-username\AppData\Roaming\Steinberg Download Assistant. I included the File permissions file from my machine.
System: Win 10 Home 2004 Build 19041.610
Browser: Edge Version 86.0.622.61 (Offizielles Build) (64-Bit)
Thanks for posting your logs, Phileosophos. My colleague Markus thinks that your problems are caused by your computer’s clock being set to the wrong date and time: at the moment, it is expected that your computer’s clock will be within 1 minute of the real time. Could you please check your computer’s time settings and if possible enable synchronization with an external time server? If you’re not sure how to do that, here is a procedure you can follow.
I’m pretty sure that’s not what’s happening, seeing as the Windows 10 Pro x64 OS is set to sync time automatically, and the time on that PC is within 1 second of all the other PCs that are setting the time automatically. Still, I forced a manual sync of the time (which didn’t change at all) and then tried again and had the same problem. I’m attaching the log from my attempt right now. Steinberg-Download-Assistant_2020-11-06_18-17-42.7z (2.41 KB)