Our SDA developers have asked for some additional information from those of you who are encountering problems with the new version. Could you please tell us:
• The precise operating system version you’re running (on Windows, run “winver”)
• The browser you’re using (again the exact version number would be helpful)
Please also download the attached zip file that contains a file called application.properties and put it in a folder called steinberg-download-assistant (which you will probably need to create) in:
then run SDA again. This will create logs in C:\Users**your-username\AppData\Roaming\Steinberg Download Assistant\logs**, which you should then zip up and attach here.
Finally, please save the zip file that contains a file called Collect_eLicenser_File_Permissions.bat to your computer’s desktop, and run it from there. A file will be created on your desktop after running the .bat file: please attach that as well.
application.properties.zip (773 Bytes)
Collect_eLicenser_File_Permissions.bat.zip (1.45 KB)