Unable to purchase Cubase 14 Competitive Crossgrade

For context I am from India and am incredibly new to the Steinberg ecosystem, I work with Studio One Presonus and wanted to get the competitive crossgrade for Cubase pro 14. After getting the Invoice I tried to make the payment with my Debit Card and then with multiple cards, Visa, Mastercard to see which one would go through and none did.

After multiple failed purchases it said
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance”

and I got locked out of the payment portal entirely. I contracted Fast-Spring support as it was indicated to do in matters of payment errors. However I am shocked to find out I can’t even send a direct support mail to Steinberg as it doesn’t support my country (Or it’s a bit too confusing for me).

I’m lost at what to do and I don’t know where else to ask for help

What did they say?

Hippo

I contacted them and filled out the support form, they have yet to reach back. It said to reach out to them in the Online shop section for support and I have done the needful.

Steps to crossgrade to Cubase

  1. Go to the Steinberg online shop and find crossgrade offers for Cubase Pro
  2. Select a crossgrade offer and check the requirements
  3. Log in to your Steinberg ID and begin the verification process
  4. Provide proof of ownership of your other DAW
  5. Submit your request
  6. Wait for Steinberg to review your request
  7. Once approved, you’ll receive an email confirmation with a link to complete the purchase

Have you got the email yet with the link?

I did all that I got the mail with the purchase link, that itself is not working

Thats all that you can do then, this forum is a user forum , you will have to wait for official help.

Good luck

Hippo