Unable to 'purchase' LoFi Piano

Cubasis
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1

Hey,

I recently purchased Cubasis 3 for my Samsung Galaxy Note 8, and was interested in grabbing the ‘LoFi Piano’ from the shop. However, upon selecting the ‘FREE’ button, the window (presumably for the shop) goes solid black.

Is there anything which could be causing this issue? - e.g. permissions.

Any assistance would be much appreciated :new_moon_face:

2

Hi @jkasdf98732

Thanks for your message and a warm welcome to the Cubasis forum. We are sorry to read about your issue redeeming LoFi Piano.

Is your device connected to the internet?
Are you running the latest available versions of both Android OS and Cubasis?

Thanks
Lars

3

Hey @LSlowak ,

Thank you for responding to my post.

In answer to your questions:

  • Yes, my device is connected to the internet
  • No, my device is running Android 9
  • Yes, my device is running Cubasis 3.7.8

Hope this helps, but let me know if you have any other questions.

4

Hi @jkasdf98732,

Thanks for your message!

I tested the issue briefly on a Samsung Galaxy Tab S6, and everything appears to be working as expected (see clip below).

Here are a few steps you can try to troubleshoot the issue:

  • Make sure your Android system is updated to the latest version.
  • Close all running apps, including Cubasis.
  • Fully power off your Android device, then turn it back on.
  • Restart your Wi-Fi router and re-establisch the WiFi connection on your Android device.

Please let me know if this helps resolving the problem.

Best,
Lars

5

Hey Lars,

Please excuse the delayed response :man_facepalming:

I’ve tried what you suggested but the problem persists.

Any other potential fixes are welcome.

All the best