License Engine.txt [ please note - No access token so need to launch SAM to show login page - setting wantToLaunchSAMForLogin] Which is where I am stuck. SAM login page not being triggered.
“[2023-06-01 20:21:57 +01:00] [info] System Information: Windows 6.2.9200
[2023-06-01 20:21:57 +01:00] [info] ========== License Engine 1.4.30.1000 starting
[2023-06-01 20:21:57 +01:00] [info] Set hardware ID: redacted hardware id
[2023-06-01 20:21:57 +01:00] [info] Initialising product mapping from cache
[2023-06-01 20:21:57 +01:00] [info] Initialising current consumed licenses
[2023-06-01 20:21:57 +01:00] [info] Validating JWTs and updating product package states
[2023-06-01 20:21:57 +01:00] [info] — Package states:
[2023-06-01 20:21:57 +01:00] [info] Running - waiting for clients and Gui app
[2023-06-01 20:21:57 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:21:57 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:21:58 +01:00] [info] GUI connected, sending UI State data
[2023-06-01 20:21:58 +01:00] [info] GUI connected
[2023-06-01 20:21:58 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:21:58 +01:00] [info] requestHttpGetSynchronous — END: duration 470ms
[2023-06-01 20:22:02 +01:00] [info] ping received: from ipc://WaveLab Pro11redacted WL pro id, sending response
[2023-06-01 20:22:02 +01:00] [info] Client connected: WaveLab Pro11 [ipc://WaveLab Pro11redacted WL pro id]
[2023-06-01 20:22:02 +01:00] [info] ------------- Received license consume requestID 0 for 1 app features (immediateReturn = false): WaveLab Pro Features 11 (unified)
[2023-06-01 20:22:02 +01:00] [info] Adding consume requestID 0 for client ipc://WaveLab Pro11redacted WL pro id to queue
[2023-06-01 20:22:02 +01:00] [info] ======= Process pending client requests START
[2023-06-01 20:22:02 +01:00] [info] ======= Running pipeline: START (i=0)
[2023-06-01 20:22:02 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:22:03 +01:00] [info] requestHttpGetSynchronous — END: duration 270ms
[2023-06-01 20:22:03 +01:00] [info] retrieve and validate access token
[2023-06-01 20:22:03 +01:00] [info] No refresh token in storage, login required.
[2023-06-01 20:22:03 +01:00] [info] Initialising refresh pipeline. Internet connection: Y. Access token: N. Has recent mapping: N
[2023-06-01 20:22:03 +01:00] [info] No packages found for item: WaveLab Pro Features
[2023-06-01 20:22:03 +01:00] [warning] Can’t find best package for unified version
[2023-06-01 20:22:03 +01:00] [info] Check whitelist and elicenser for classIDs
[2023-06-01 20:22:03 +01:00] [info] For unified version item WaveLab Pro Features | Not in SILK package. eLicenser: false
[2023-06-01 20:22:03 +01:00] [info] ----------
[2023-06-01 20:22:03 +01:00] [info] Package calculation summary: no new packages to consume
[2023-06-01 20:22:03 +01:00] [info] — Package states:
[2023-06-01 20:22:03 +01:00] [info] ==== 2nd cycle: unresolved products, so refresh license and product states
[2023-06-01 20:22:03 +01:00] [info] Want product mapping refresh: Y (recent: N, need: Y, force: N)
[2023-06-01 20:22:03 +01:00] [info] No access token so need to launch SAM to show login page - setting wantToLaunchSAMForLogin
[2023-06-01 20:22:03 +01:00] [info] No packages found for item: WaveLab Pro Features
[2023-06-01 20:22:03 +01:00] [warning] Can’t find best package for unified version
[2023-06-01 20:22:03 +01:00] [info] Check whitelist and elicenser for classIDs
[2023-06-01 20:22:03 +01:00] [info] For unified version item WaveLab Pro Features | Not in SILK package. eLicenser: false
[2023-06-01 20:22:03 +01:00] [info] ----------
[2023-06-01 20:22:03 +01:00] [info] Package calculation summary: no new packages to consume
[2023-06-01 20:22:03 +01:00] [info] — Package states:
[2023-06-01 20:22:03 +01:00] [info] ==== 2nd cycle: SKIPPING
[2023-06-01 20:22:03 +01:00] [info] Launching SAM
[2023-06-01 20:22:03 +01:00] [info] --fromlicenseengine
[2023-06-01 20:22:03 +01:00] [info] Starting Process — START
[2023-06-01 20:22:03 +01:00] [info] Starting Process — END: duration 94ms
[2023-06-01 20:22:03 +01:00] [info] Notifying GUI of internet Connection update
[2023-06-01 20:22:03 +01:00] [info] ======= Running pipeline: END (i=0)
[2023-06-01 20:22:03 +01:00] [info] ======= Process pending client requests END
[2023-06-01 20:22:03 +01:00] [info] Queue empty - notifying SAM
[2023-06-01 20:22:03 +01:00] [info] Notifying GUI that queue is finished
[2023-06-01 20:22:11 +01:00] [info] loginPressed message received
[2023-06-01 20:22:11 +01:00] [info] Starting asynchronous OAuth login - launch SAM
[2023-06-01 20:22:11 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:22:11 +01:00] [info] requestHttpGetSynchronous — END: duration 332ms
[2023-06-01 20:22:11 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:22:11 +01:00] [info] requestHttpGetSynchronous — END: duration 235ms
[2023-06-01 20:22:11 +01:00] [info] Opening login URL
[2023-06-01 20:22:11 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:22:12 +01:00] [info] requestHttpGetSynchronous — END: duration 270ms
[2023-06-01 20:22:42 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:22:48 +01:00] [info] ping received: from ipc://WaveLab Pro11redacted WL pro id, sending response
[2023-06-01 20:23:10 +01:00] [info] loginPressed message received
[2023-06-01 20:23:10 +01:00] [info] Starting asynchronous OAuth login - launch SAM
[2023-06-01 20:23:10 +01:00] [info] Opening login URL
[2023-06-01 20:23:10 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:23:11 +01:00] [info] requestHttpGetSynchronous — END: duration 492ms
[2023-06-01 20:23:27 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:23:33 +01:00] [info] ping received: from ipc://WaveLab Pro11redacted WL pro id, sending response
[2023-06-01 20:23:33 +01:00] [info] loginPressed message received
[2023-06-01 20:23:33 +01:00] [info] Starting asynchronous OAuth login - launch SAM
[2023-06-01 20:23:33 +01:00] [info] Opening login URL
[2023-06-01 20:23:33 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:23:34 +01:00] [info] requestHttpGetSynchronous — END: duration 384ms
[2023-06-01 20:23:37 +01:00] [info] Gui disconnect received
[2023-06-01 20:23:37 +01:00] [info] === flushRetryQueue: Clearing 1 requests from pipeline
[2023-06-01 20:23:37 +01:00] [info] ======= Process pending client requests START
[2023-06-01 20:23:37 +01:00] [info] ======= Running pipeline: START (i=0)
[2023-06-01 20:23:37 +01:00] [info] retrieve and validate access token
[2023-06-01 20:23:37 +01:00] [info] No refresh token in storage, login required.
[2023-06-01 20:23:37 +01:00] [info] Initialising refresh pipeline. Internet connection: Y. Access token: N. Has recent mapping: N
[2023-06-01 20:23:37 +01:00] [info] No packages found for item: WaveLab Pro Features
[2023-06-01 20:23:37 +01:00] [warning] Can’t find best package for unified version
[2023-06-01 20:23:37 +01:00] [info] Check whitelist and elicenser for classIDs
[2023-06-01 20:23:37 +01:00] [info] For unified version item WaveLab Pro Features | Not in SILK package. eLicenser: false
[2023-06-01 20:23:37 +01:00] [info] ----------
[2023-06-01 20:23:37 +01:00] [info] Package calculation summary: no new packages to consume
[2023-06-01 20:23:37 +01:00] [info] — Package states:
[2023-06-01 20:23:37 +01:00] [info] ==== 2nd cycle: unresolved products, so refresh license and product states
[2023-06-01 20:23:37 +01:00] [info] Want product mapping refresh: Y (recent: N, need: Y, force: N)
[2023-06-01 20:23:37 +01:00] [info] No access token so need to launch SAM to show login page - setting wantToLaunchSAMForLogin
[2023-06-01 20:23:37 +01:00] [info] No packages found for item: WaveLab Pro Features
[2023-06-01 20:23:37 +01:00] [warning] Can’t find best package for unified version
[2023-06-01 20:23:37 +01:00] [info] Check whitelist and elicenser for classIDs
[2023-06-01 20:23:37 +01:00] [info] For unified version item WaveLab Pro Features | Not in SILK package. eLicenser: false
[2023-06-01 20:23:37 +01:00] [info] ----------
[2023-06-01 20:23:37 +01:00] [info] Package calculation summary: no new packages to consume
[2023-06-01 20:23:37 +01:00] [info] — Package states:
[2023-06-01 20:23:37 +01:00] [info] ==== 2nd cycle: SKIPPING
[2023-06-01 20:23:37 +01:00] [info] Notifying client for requestID 0
[2023-06-01 20:23:37 +01:00] [info] Notifying client ipc://WaveLab Pro11redacted WL pro id of consume status. 1 items
[2023-06-01 20:23:37 +01:00] [info] Notifying GUI for requestID 0
[2023-06-01 20:23:37 +01:00] [info] Notifying GUI ipc://WaveLab Pro11redacted WL pro id of consume status
[2023-06-01 20:23:37 +01:00] [info] Launching SAM
[2023-06-01 20:23:37 +01:00] [info] --fromlicenseengine
[2023-06-01 20:23:37 +01:00] [info] Starting Process — START
[2023-06-01 20:23:37 +01:00] [info] Starting Process — END: duration 86ms
[2023-06-01 20:23:37 +01:00] [info] ======= Running pipeline: END (i=0)
[2023-06-01 20:23:37 +01:00] [info] ======= Process pending client requests END
[2023-06-01 20:23:37 +01:00] [info] GUI disconnected
[2023-06-01 20:23:37 +01:00] [info] Client disconnected: WaveLab Pro11 [ipc://WaveLab Pro11redacted WL pro id]
[2023-06-01 20:23:37 +01:00] [info] number of connected clients: 0
[2023-06-01 20:23:38 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:23:38 +01:00] [info] ping received: from ipc://silk.gui.service, sending response
[2023-06-01 20:23:38 +01:00] [info] GUI connected, sending UI State data
[2023-06-01 20:23:38 +01:00] [info] GUI connected
[2023-06-01 20:23:38 +01:00] [info] requestHttpGetSynchronous — START
[2023-06-01 20:23:39 +01:00] [info] requestHttpGetSynchronous — END: duration 298ms
[2023-06-01 20:23:40 +01:00] [info] Gui disconnect received
[2023-06-01 20:23:40 +01:00] [info] === flushRetryQueue: Clearing 0 requests from pipeline
[2023-06-01 20:23:40 +01:00] [info] No clients or GUI connected - will exit in 10s
[2023-06-01 20:23:40 +01:00] [info] GUI disconnected
[2023-06-01 20:23:51 +01:00] [info] Last Client or GUI exited - terminating
[2023-06-01 20:23:51 +01:00] [info] ========== License Engine terminating
[2023-06-01 20:23:51 +01:00] [info] Terminating engine IPC sockets
[2023-06-01 20:23:51 +01:00] [info] Engine IPC sockets terminated”
I’m sorry for the inconvenience you’re suffering – in the large majority of cases, the login system works seamlessly. Thanks for sharing the logs and letting me know about your open tickets, I’ll take a look.
In the meantime, could you open the command prompt on Windows and let me know what each of the following commands outputs in turn?
curl https://entitlements.steinberg.net/.well-known/jwks.json
curl https://pathfinder.mb.steinberg.net/rest/oidc-issuer
curl https://iam.steinberg.net:443/am/oauth2/.well-known/openid-configuration
These commands should test the connectivity from your system to the main servers which are part of the login process.
curl https://entitlements.steinberg.net/.well-known/jwks.json
{“keys”: [{
“kty”: “RSA”,
“e”: “AQAB”,
“kid”: “PPrvRDb4JuJxtCgGKyf6tA==”,
“n”: “6Ny2oVu-DJ3PA5YUUpTABcwMKzH8kaLVQVrzapZpdFz3oLsW1QESi1YlTS8ITic-IdxUrj861dMWPWDX9vFI4DuDw4bKnrPcZdOS7qKLw0ByhoJUoGZSED7-uXrcY_4X6Acu5Ezin0XO2yFjzKigHLdAUaB-y6SzJ1wgGc9vXGrtEBr5yMBpjsyOfJDascW681pb2V4bFW9rBudtzSb9LhXc54Z3oVdTmJoF-CSwuhjAy8lhgo0bxNjlow1JX0LiOpMqPIgfhqtAdLsmN1xZlzKDAMa2LkKpku2-MtAXqMtRTxJJEmkU9TRRju7_RYcOrTuSylGZIv_YkttDAuS9bq25nn8M1wTMitH0jbfBupkfvfY8TlLbPoR_DZ1Lop0b6hwRUoOIr5W-gt5_XtYXG2NdteXI1f-Bz-yUue8dqSmKlGdwDmGq86arNF41R_i6UPL_PmoDpJBvzUmyfLeVwH1QvMXt5Z1xVBOr4Rq47XF1vZFOK-f4RhSvV0W9OWtPnCSh36LZkpVVwHgiBl2LjjMskBglDccPzc3CMngdbaDZs_9x7rjmjONGKoy8dIbilJM-MgiXtEBpwTRvBryWZ3pwvoQJ0U1KOfRrhPVpl1W5wfG1mES8-XD-y8s24M8JQSGqhj93Vfw28hXQeLb9EdK4LKZXeBINE_LhWu5AaSM”
}]}
curl https://iam.steinberg.net:443/am/oauth2/.well-known/openid-configuration
Format of output [blue] due to the forum interpretation of text; as you know.
{“request_parameter_supported”:true,“pushed_authorization_request_endpoint”:“https://iam.steinberg.net:443/am/oauth2/par",“introspection_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“RSA-OAEP”,“ECDH-ES+A128KW”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“claims_parameter_supported”:false,“introspection_endpoint”:“https://iam.steinberg.net:443/am/oauth2/introspect”,“issuer”:“https://iam.steinberg.net:443/am/oauth2”,“id_token_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“userinfo_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“authorization_endpoint”:“https://iam.steinberg.net:443/am/oauth2/authorize”,“authorization_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“RSA-OAEP”,“ECDH-ES+A128KW”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“introspection_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“claims_supported”:[],“rcs_request_signing_alg_values_supported”:[“PS384”,“ES384”,“RS384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“token_endpoint_auth_methods_supported”:[“client_secret_post”,“private_key_jwt”,“self_signed_tls_client_auth”,“tls_client_auth”,“none”,“client_secret_basic”],“tls_client_certificate_bound_access_tokens”:true,“response_modes_supported”:[“query”,“query.jwt”,“fragment”,“jwt”,“form_post.jwt”,“form_post”,“fragment.jwt”],“backchannel_logout_session_supported”:true,“token_endpoint”:“https://iam.steinberg.net:443/am/oauth2/access_token”,“response_types_supported”:["code token id_token”,“code”,“code id_token”,“device_code”,“id_token”,“code token”,“none”,“token”,“token id_token”],“authorization_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“revocation_endpoint_auth_methods_supported”:[“client_secret_post”,“private_key_jwt”,“self_signed_tls_client_auth”,“tls_client_auth”,“none”,“client_secret_basic”],“request_uri_parameter_supported”:true,“grant_types_supported”:[“implicit”,“urn:ietf:params:oauth:grant-type:saml2-bearer”,“refresh_token”,“password”,“client_credentials”,“urn:ietf:params:oauth:grant-type:device_code”,“authorization_code”,“urn:openid:params:grant-type:ciba”,“urn:ietf:params:oauth:grant-type:uma-ticket”,“urn:ietf:params:oauth:grant-type:jwt-bearer”],“version”:“3.0”,“userinfo_endpoint”:“https://iam.steinberg.net:443/am/oauth2/userinfo",“require_request_uri_registration”:true,“code_challenge_methods_supported”:[“plain”,“S256”],“id_token_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“RSA-OAEP”,“ECDH-ES+A128KW”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“authorization_signing_alg_values_supported”:[“PS384”,“RS384”,“EdDSA”,“ES384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“request_object_signing_alg_values_supported”:[“PS384”,“ES384”,“RS384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“request_object_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“ECDH-ES+A128KW”,“RSA-OAEP”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“rcs_response_signing_alg_values_supported”:[“PS384”,“ES384”,“RS384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“introspection_signing_alg_values_supported”:[“PS384”,“RS384”,“EdDSA”,“ES384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“check_session_iframe”:“https://iam.steinberg.net:443/am/oauth2/connect/checkSession”,“scopes_supported”:[“address”,“phone”,“openid”,“profile”,“fr:idm:*”,“am-introspect-all-tokens”,“email”],“backchannel_logout_supported”:true,“acr_values_supported”:[],“request_object_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“rcs_request_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“RSA-OAEP”,“ECDH-ES+A128KW”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“userinfo_signing_alg_values_supported”:[“ES384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”],“require_pushed_authorization_requests”:false,“rcs_response_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“userinfo_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“RSA-OAEP”,“ECDH-ES+A128KW”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“end_session_endpoint”:“https://iam.steinberg.net:443/am/oauth2/connect/endSession”,“rcs_request_encryption_enc_values_supported”:[“A256GCM”,“A192GCM”,“A128GCM”,“A128CBC-HS256”,“A192CBC-HS384”,“A256CBC-HS512”],“revocation_endpoint”:“https://iam.steinberg.net:443/am/oauth2/token/revoke”,“rcs_response_encryption_alg_values_supported”:[“ECDH-ES+A256KW”,“ECDH-ES+A192KW”,“ECDH-ES+A128KW”,“RSA-OAEP”,“RSA-OAEP-256”,“A128KW”,“A256KW”,“ECDH-ES”,“dir”,“A192KW”],“token_endpoint_auth_signing_alg_values_supported”:[“PS384”,“ES384”,“RS384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“jwks_uri”:“https://iam.steinberg.net:443/am/oauth2/connect/jwk_uri”,“subject_types_supported”:[“public”,“pairwise”],“id_token_signing_alg_values_supported”:[“PS384”,“ES384”,“RS384”,“HS256”,“HS512”,“ES256”,“RS256”,“HS384”,“ES512”,“PS256”,“PS512”,“RS512”],“registration_endpoint”:"https://iam.steinberg.net:443/am/oauth2/register”}
Thank you Ben, for finally engaging with me on this. Your time and effort is appreciated. As requested…the curl outputs.
Thank you - those look OK. I’m going to take the conversation to PM next…
PM?
[ +extra characters to forfill the 5 character minimum]
I’m taking drastic action now…
I will perform windows 11 update to a spare old laptop. Hardware is old but the older OS version has to be illiminated as Marco has asked if it is up to date.
Silly & annoying eh? I went though all this BS a while ago when 11.2 was first released … all of the Stenberg ‘support’ material talked about everything else, except this particular problem. What a waste of time.
Here was the key point: no valid licence in your MySteinberg account.
Eventually I found that I needed to open my eLicencer Control Centre & resync that, do its maintenance thing etc. Only then did the missing licence then become available in MySteinberg account, and then the Activation Manager proceed to activate WL11.2 as it should.
PITA, nowhere in any of Steinberg’s instructions, videos etc is there any mention of the (suposedly now legacy) eLicenser Control Centre, the possible need to massage & sync etc for these purposes. They behave like it no longer exisits, but indeed it does: as described.
eLicenser Control Center - License Management - Details & Downloads – Steinberg Support
Yes, a deffo pita. And it seems that every manifestation of this problem results in a different resolution. I did all the elicenser maintenance too, but it didn’t fix mine. I’ve had this problem since 11.1.20 because since then the SAM wasn’t required (as you probably already know) so I never took any notice of it when it said there was no connection (offline computer anyway) and the dongle had the license. I only really got to find out how big a pita it was when I decided to upgrade to 11.2.
I tried to load the SAM of three different pc’s and all three (two had the same windows version!) could not display any products in the SAM. One computer was a late Windows Pro 20h2 preinstalled lenovo version.
Anyway, tired of removing this, reinstalling that, trying this browser that browser, I decided to upgrade an old laptop, that my Mom didn’t want anymore, to the latest 22h2. Two attempts at the Windows Update and wrestling with the privacy settings and all the other crap that creeps into windows and I’ve finally got it done. The laptop was unlicensed due to a rebuild and loss of original key so I figured it was the only way to remove “is your system up to date?” from the equation.
Someone did post something about how this process seemed to be happier with Microsoft (eeeK!) Edge. Perhaps that was another isolated fix. Anyway, with the SAM installed on a fresh Windows installation, using Microsoft Edge!, I was able to “Sign In” for the first time ever, and see the product; and activate it. Just so I am familiar with the process, I generated a lic file ONLINE! for my offline music-os and everything went as the instruction videos and advice show. I’m still not happy that I needed to put in this much effort though. My everyday (encouraged to not update) laptop is clearly showing it’s age.
hello Ben_at_steinberg.
There has been no change to my existing laptop (unable to display products in the SAM), however, I decided to windows update a spare laptop to Windows 10 22h2 and finally got to see what SAM should see. Microsoft Edge on Windows 10 22h2 seems to be the only mix of friends for SAM. I’m not going to be testing out Firefox, Chrome, Brave, etc, I will leave as it is and just use the laptop for anything where the lastest platform is required for this and that. Wavelab 11.2 is now activated and connection to the SAM is possible.
Just for good measure, I’d taken an image backup of the laptop prior to updating the system with 22h2. I restored the backup image, reinstalled wavelab 11.2, reinstalled SAM, downloaded and installed Microsoft Edge and then tried loading SAM; no connection/Sign In occurred. Wavelab stuck at “check messages in steinberg activation manger”
So, in my case, a total in place update to the internet facing/online pc, was the only solution.
My daily use online computer [not music OS] has been “encouraged” to not perform Windows Updates since version 1607, so I guess that’s now got to be re-addressed if I want to keep up with the never ending update conveyor belt. Perhaps now is the time to consider a separate updated OS for this [activation of products] particular eventuality, seeing as online/connection/login seems to be the preferred way to activate software at this point.
Very soon it will be “computer says no” [little britain reference] and the door will close for good.
Thanks for the update. I would strongly encourage keeping up to date with the latest operating systems as compatibility with updated software will only become more problematic over time if you are running a version of the OS which is approaching 7 years of age.
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I will do everything in my power to not update unless absolutely necessary. With all due respect, I don’t need strong encouragement on how to manage my own OS’s. I worked in IT for 24 years updating workstations, servers, network switches, software and all other things that needed updating, drives me up the wall. Bugs & holes are created on purpose to keep the wheels turning on the system that will enslave us. The perpetual software hardware merry go round that has us dancing around like morons. Exhausting and time consuming too.
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I just had the same trouble and I have a valid Wavelab Pro 11 license but I don’t see any voucher in my account to upgrade to 11.2. Updating to 11.2 in the Download assistant somehow caused the dongle to be corrupted. I had to rebuild it. I ended up uninstalling 11.2 and put back 11.1.20. It was just a nightmare and entire evening shot searching for an answer to get back a working system.
11.2 doesn’t activate with the dongle anymore; you know this right? The system that I use to connect to the internet was an old windows 10 os version (set to not update on purpose). This internet facing os was unable to connect to the SAM, therefore, no license file could be generated. Eventually, I had to do an in place upgrade to the old windows 10 os, to be able to generate the license file. I had imaged the old windows os, prior to the inplace upgrade of windows 10, which I put back after generating the license file. I have kept the upgraded os on a separate disk to use when needed.
I found the Activation Manager in the Task Manager and ended the task. It worked after I did this. It seems that sometimes the back end of the Activation Manager doesn’t shut down so it can’t open it. That’s what’s going on on my computer anyway.
Peace,
Stephen