Two days ago I purchased an upgrade from Dorico 4 Pro to Dorico 5 Pro. I decided I wanted to start with as clean an installation as possible on my Windows 11 machine, so I first uninstalled Dorico 4 and all its components, before commencing the install of Dorico 5.
Only once I’d done so, I remembered that I had not de-activated Dorico 4 before the uninstall.
Does this mean I have one of my Dorico 4 licences still “active”, even though I have uninstalled the software? Would this prevent me from re-installing? Or does the uninstall program automatically de-activate the software?
How can I find out, and what can I do to redeem that installation instance, if it is indeed still active?
You no longer have a Dorico 4 licence once you update to Dorico 5 - your Dorico 4 licence is replaced by a Dorico 5 licence (which allows the use of Dorico 4). You want your Dorico 5 licence active to use Dorico 5 - so there is nothing to deactivate in your scenario.
You can activate and deactivate products that are not installed using Steinberg Activation Manager. As @benwiggy noted, there is also the facility to deactivate on My Steinberg if you cannot deactivate on Steinberg Activation Manager.