Update 9.0.30 crashes

Cubase
,
1

Hi all,

Since I’ve updated to Cubase 9.0.30 (previous 9.0.20), several crashes appear: when closing a session, when closing the software, sometime when loading plugins. Cubase run on Win10.

Any ideas?

Thanks for your help,

Alain.

2

Hi - that’s pretty rough…

You could try sending any crash dumps to SB support, for them to have a look over. Check the KnowledgeBase for detail of where to find these on your system (I can’t remember exactly myself);-
https://helpcenter.steinberg.de/hc/en-us

3

Yes, pretty rough!

Dump files are there: C:\Users\your_name\Documents\Steinberg\CrashDumps

I’ll contact Steinberg support.

Many thanks for your help,

Alain.

4

Do you have Ableton Live installed? Rewire.dll can cause crashes.

5

No, Abelton Live not installed.
After looking in the Windows journal, I found the following information. Sorry it’s in French…

Nom de l’application défaillante Cubase9.exe, version : 9.0.30.266, horodatage : 0x597060a7
Nom du module défaillant : ntdll.dll, version : 10.0.15063.608, horodatage : 0x8274fd8b
Code d’exception : 0xc0000374
Décalage d’erreur : 0x00000000000f775f
ID du processus défaillant : 0x1e8c
Heure de début de l’application défaillante : 0x01d34d45e3a1c019
Chemin d’accès de l’application défaillante : C:\Program Files\Steinberg\Cubase 9\Cubase9.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll
ID de rapport : 63e7fed9-a5b1-4dcf-afac-5dae1e28c588
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

So it seems that ntdll.dll in C:\WINDOWS\SYSTEM32 is probably a cause.

Many thanks for your help,

Alain.

6

Im having the same problems. Non stop crashing for almost any reason. I do have FL studio installed and it uses rewire, should Idelete that .dll?

7

If you delete that dll, my guest is that you will not be able to use FL.
Alain.