Update from AI7 to AI8 issues

Recently purchased the update from Cubase LE AI Elements 7 to Ai8…

launch the installer…goes through update check…etc…
Starts the installation of Cubase LE Ai Elements 8 64bit

Then proceeds to hang the installation at the following process

Activate mp3 trial licence

I’ve let the installation run for over 1/2 hour to see if it’s just a huge process to complete…

Elements7 runs fine on the laptop I am using…
Running WIN10 64 bit

Any suggestions?

Thanks

Hi,

Isn’t there any hidden window or message? Or minimized?

]No, there is no hidden window…
here is a screenshot of the process

[attachment=0]2016-03-14_19-24_Cubase LE AI Elements.jpg]
2016-03-14_19-24_Cubase LE AI Elements.jpg

Are you sure, there is no other window behind this one?

None

So,
The issue with the the update install was the elicenser…
I had to un-install and re-install the eLicenser to be able to add the activation code…

AI8 is now installed and running…