Hi all,
Recently during the sale I purchased an upgrade from Iconica Ensembles to Iconica Opus. I received a DAC and when entering it, I got an error : “you entered a download acces code for a product upgrade but you do not own a license to which this upgrade can applied. Please contact your local support team”
Off course I did immediately but it has been 12 days ago and still no reaction to my support ticket.
Please does anybody have tips for example the option to call support ? This is the first time I had such an error. Previous downloads or upgrades all went smootly.
Thanks in advance.