A few other users are reporting that if their eLCC.exe is running administrator then the grace period check can’t detect the licenses. Could you double-check whether the property is ticked to “Run as Administrator” or not?
If you’re seeing the “server is not available” the advice is to wait a short time and retry. We’re seeing the load on the eLicenser servers slowly returning to normal so you should have a greater chance of success.
This is one of my issues with Steinberg for the last few releases of Cubase.
No real tech support, no one you can phone in your own country (calling overseas on a mobile is TOO expensive).
Very little tech or in depth information on thier website or in the user manuals.
They expect users to post in this forum which Steinberg then ignores or just provides a casual answer, or they expect the good users of this forum to do their tech support for them.
For a big and well known company like Steinberg, and for a so called “market leader” like Cubase they should have dedicated 24/7 tech support phone lines like the used to. I say 24/7 because a lot of studios operate day and night sessions.
The old UK Tech Support team were brilliant and would stay on the phone with you until your problem was sorted no matter how long it took. They really cared unlike Steinberg today since they were bought by thier current owners,
Thanks Ben, just to be clear, you are saying that if i keep trying over the period of a few hours, like every 5 mins there is a chance this will work?
I’m not Ben, but I would say there’s no point to trying every 5 minutes. I would say wait a day and then try.
A post was split to a new topic: Should I wait to update to C12?
Same here. I bought an upgrade license for Cubase Elements 11, I’ve changed hardware and reactivated the license for the new pc: the old license is eligible for grace period but on a eLicenser deactivated, the new license (after reactivation process) is not eligibile! Please help us !
P.S. I still use the old pc but without Cubase and the eLicenser is still installed but deactivated, to run maintenance i followed this Application 'LCC2' has caused... error: Process with the ID NOT found - #8 by Spkat and the license is eligible! so I’m 100% sure the problem is reactivation
eLicenser continues to fail for me on the “Recovering License Transactions” step. Been like this all day yesterday (tried multiples times throughout the day) and continues this morning.
nice to hear . i also have been confused that “my products” in dlm still shows cb 11 ai and pro but not cb 12
my elicenser usb is now empty after so cant start cb11 any more
cb12 is activated and downloaded from the other section in the dlm
cb12 is working . so all good besides “my products” in dlm and lost cb11 since now also lost as seen in the CuBase 12 Release Notes
> ### Due to technical reasons the following plug-ins and technologies have been removed from the product scope
> * * VST instruments: Mystic, Prologue, Specter, LoopMash are no longer included in the factory content of Cubase.
I have an elicense and it says I am eligible for the upgrade from Cubase 11 to 12.
I go to the website and it shows I have an elicense too as does my download assistant.
Obviously I am using Cubase Elements 11.
But when I go the the activation manager, it states I have no products. So I can’t update.
Am I doing something wrong???
Could you check something for me? Is your eLicenser Control Center marked to “Run as administrator”?
I am trying to download the Steinberg Activation manager. The link says “1.2” but the app clearly says 22.214.171.1246 when I open it. What the hell is even going on?
Are you sure you actually installed it?
I have been trying to upgrade to Cubase Elements 12. I followed the instructions on the Steinberg website, but still no joy.
Every time I press the maintenance button now! ( it was failing before) on the eLicenser. It goes through the 6 steps successfully, but the Cubase Elements license does not change, it stays the same. I also tried manually.
I am eligible for the Grace Period, I can see it in my account when I login. The steinberg Activation Manager, keeps saying ‘No License Found’
I have a few screenshots, but it seems I can only submit one!
Exactly the same for me. Very frustrating !
Hi @Trevor_H - welcome to the forums! Does eLicenser Control Center show the Cubase Elements 11 license as “grace period eligible” too?
Are you able to successfully run the maintenance process in eLicenser Control Center? or is that failing for you?
Same question - does the maintenance task work in eLicenser Control Center for you?
@Ben_at_Steinberg, the maintenance process works fine and it finishes with success. The license just don’t appear as “Grace period eligible”. Pictures below: