Upgrade Elements to Pro 10.5 Issue

realy need some help … " HEEEEElp "

I now have 3 tickets in support , unanswered ! This is getting ridiculous , waiting for days …!

I have Elements 10, and ordered upgrade to pro 10.5 - i got the usb elicenser too …
Cubase Pro 10.5 Upgrade from Cubase LE / AI (4 or higher), Elements, Essential, Studio, SX, SL or Sequel

Im on Window 10 …

The elicenser dont accept the code … i cant find the download in my steinberg account .
I download Cubase pro 10.5 from Download manager …

What am i doing wrong …
Mabye the upgrade dont work for elements 10 … ?

Hope for help … you nerds
Mougaard .

Have you transferred your Elements license to the USB-eLicenser?

Just now … Was I successful install and activation and pro 10 .
I cleaned out all apps . including and old Cubase 5 , cleaned out activation codes and eLicencer …
and I also took a bath for safety … I don´t what the problem was …
But one off the things above … I installed apps and reinstall activation also on Elicenser .
So i don´t know …didnt do anything different .
Thanks for you replay …

Is it ok to delete cubase Elements 10 now , the update is working

Yes, i think the issue was i did not have my activation on Elements on the usb Licenser i had it on the decktop licenser

But now my . Simon Phillips Jazz Drums is missing from the downloads … ???
Wtf … What do i do now … using this in a running project , big problem