I have upgrade problem. This year I bought Cubase -Elements 11. Successfully upgraded to the 12 and I want upgrade to an Artist. Got my redemption card Cubase Artist 12 Ugrade from AI.
But i cannot redeem the key. I tried several options but none of them work.
Steinberg Download Assistant says:
Well, that redemption is for Cubase AI, but t your license is for Cubase Elements. Look at the license itself - not the application package – to see the actual name of the product for which you have a license.
You can get a refund for unused codes bought in error. Write to the company that sold you the product. That info is on your receipt.