Hello, I’m trying to find a solution to the problem this way because I haven’t received a response from STEINBERG to my support request (ticket) and inquiry since 4.9.24!
I installed Cubase 10.5 with a USB eLicenser dongle on my Apple Mac mini (macOS Sonoma 14.6.1), but it won’t start since installing Dorico 5 Pro. Several restarts have had no effect.
Installing the purchased Cubase 13.0.41 Pro version hasn’t solved anything either.
The error messages:
The current eLicenser Control Center (eLC version 6.12.10.1326) is installed. The maintenance function cannot solve the problem.
The error messages are:
eLicenser Control error, application ‘LCC2’ has caused the following error: ??? (Click to exit
Application ‘LCC2’ caused the following error: An unknown interapplication Communication error occurred. In case the problem persist, please close all applications and restart your computer
eLicenser Control - Error: Application ‘Media Service’ caused the following error:
eLicenser Control Error: Application ‘Cubase’ caused the following error: The program ‘Synsopos.app’ could not be started. The file is probably damaged or incompatible, or the file access rights are incorrect. Please download and install the latest version of ‘eLicenser Control’ from this homepage.
It seems that switching from USB-eLicenser to Steinberg Licensing is not working.
Hi, thanks for your help. Activation didn’t work before. But now activation has worked!
However, in the eLicenser Control Center it says Cubase Pro 11 and not Cubase Pro 13. In the Steinberg Activation Manager, however, Cubase Pro 13 is activated.
But it works now. Thanks!
If you activated Cubase 13 on your old computer, you don’t need eLCC anymore. Just start Steinberg Activation Manager and sign-in with your Steinberg credentials.
Thanks for replying:
How do I open Activation Manager. When I press on the icon nothing happens.
When I use download assistant and try to activate it I get the message
‘No Licence Found’ despite being told the C13 doesn’t use eLicenser Contral- yet this is where it checks…
After a weeks of helpful Forum suggestions I, like many others, cannot activate C13 despite opening tickets (with no response),
I’ve now risked trying the upgrade to C13 my main music Tower PC which worked. Activation was straightforward…
I assume the problem was with Activation Manager on my Laptop which refused to function.
In the absence of a respose from my ticket I will try to remove all Cubase related files and start afresh on my laptop. If you have any tips on this clean-up I would appreciate them…?
yes it more than meets the requirements, a Dell XPS i7 8750H, 16Gb ram.
As I’ve explained when Cubase 13 Pro is installed it opens Activation Manager, I enter the download code, it shows the Activation code but says No License Found.
This despite the license for C10 Pro on the same computer…
Why would this application be looking for a license if it now relys solely on the Activation Code?
As support is closing for the rest of the week I will post my screenshots to demonstrate the problem (I have tried deleting app data and starting again but get the same result).
Thanks, joe read
I strongly suspect the Activation Manager is not functioning properly.
I hit the icon and nothing launches. I try a repair and the .msi file cannot be found.
Though I have tried once before I will uninstall Activation Manager and re-install.
Any tips much appreciated, especially in the absence of Steinberg Support,
The problem and solution for me was in fact the Activation Manager.
It seems Steinberg have known about this Windows problem for some time but it has not been widely circulated…
My solution was to delete the Activation Manager folder from- users/your name/AppData/Roaming/ Steinberg/ find and delete Activation Manager Folder.
Now open Program Files/Steinberg/ delete Activation Manager folder.
For safe measures I restarted the PC then switched off Virus Protection, Downloaded Steinberg Activation Manager Installer and ran it- fianally after 2 weeks I opened Cubase 13 and up popped Activation Manager and it worked!
I hope it works for you as my 25 years as a Cubase user have shown me that this forum is the long road to Cubase Solutions as opening a ticket is a much longer road and often a dead end… use beware…
The problem was not the Download Access code- which worked.
It was the Activation Manager at fault. I came across an article explaining that Steinberg were aware of an Activation problem caused by conflict with earler versions of Cubase in Windows systems.
In an earlier post I mentioned that the uninstaller couldn’t locate the .msi file.
Are you aware of this problem?
joe
In your MyStienberg account, I can see the Cubase Pro 13 license, which has been used on 2 computers already. One was activated on 2024-10-01 and the second one on 2024-10-02.
