UPGRADE FROM CUBASE 7 AI ISSUE

Cubase
1

Hi,

I have just received my new UR824 interface and I have installed drivers, soft and the included Cubase 7 AI.
I read it was able to manage up to 64 audio tracks ( http://www.steinberg.net/fileadmin/files/PRODUCTS/Cubase/Generation_7/Cubase_7/Downloads/Cubase_Comparison_Chart.pdf) but it gets stuck at 32…well, its strange, but I read in the web it´s 32 channel limited.
Ok, it´s just something Steinberg should correct.
Then I see the new Cubase 8 AI version, which is able to use the promised 64 tracks, so I buy the upgrade, get the code, download and install the soft…and when I´m trying to paste it in the eLicencer soft utility it tells me there is no suitable software to upgrade.

Can somebody help me?

2

The link you posted compares Cubase Elements, Artist and Pro…AI is not on this comparison table??

There is no upgrade path from Cubase AI7 to AI8 that I can see…where did you buy this & what exactly is the name of the upgrade??
EDIT: In fact I’m pretty sure there is no such thing as Cubase 8 AI…you seem to be confusing the different versions and I guess you may have bought the wrong upgrade??

3

I have Cubase 8 AI though not sure it was available at time of OP.

4

Try posting your question in the AI forum, and for licensing problems Steinberg support should be able to help.