Upgrade Issues

Hi everyone
I brought Cubase Elements 9 Full Version last year, then I tried to upgrade to Cubase 9.5 few weeks ago.
I received USB but I totally don’t know how to activate the 9.5

The eLicenser Control Center keeps saying I do not have a right activation code
What I think is that the system does not recognise I have Element 9 last year that is why it does not allow me to “upgrade”

And I tried to reactivate the Element 9 into my MySteinberg profile, it just keep saying the code has been used and the code has despatched :laughing:

Both Element 9.5 (updated from download assistant) & Cubase 9 can not be opened and I do not have a clue how to kick off the activation exercises.

Much appreciate if you can give me advice to break the ice lol

Thank you very much,


So you received an USB dongle? Sounds like you have bought an update from Cubase 9 Artist or Pro to 9.5 Artist or Pro and trying to apply that to your Elements version?