After an upgrade from Artist 11 to 13 Pro I get messages saying i must complete activation. I have followed all the instructions, updated my e-licenses but it only says Activation Pending and will expire in 4 days. I have reloaded Activation Download Mgr. Always end up back at beginning. Help!!! it also says to use “maintenance” button to et CB to recognize my e license. Again. help!!!
Yes I’m having a similar problem, assistant manage does not work or partially works and then I get the message to stop my download assistant.,…I do everything I can and it still will not load or allow me to move forward. Paid product and nothing. I have sent a ticket in but off course now one works on the weekend.
Same here. It doesn’t recognize my Cubase 11 license on my e-licenser. It doesn’t show it as an upgradable license.
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Hello
Same problem for me. I have had a ticket open for 10 days with lots of Forum support but no solution.
If you managed a solution would you kindly share it?
Several of us are experiencing the same problem,
Thanks, joe
Hi everyone.
In the end I’ve contacted the support team at Steinberg via phone and explained the problem. They checked my account and the purchase and sorted everything out from their side. Everything is running now smoothly.
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